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Privacy Policy

Privacy Policy

1. Introduction

Welcome to PCTECH ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account (name, email address, phone number)
  • Place an order (shipping address, billing information)
  • Contact our customer service
  • Subscribe to our newsletter
  • Participate in promotions or surveys

2.2 Payment Information

Payment transactions are processed through secure third-party payment gateways (Alipay Global, PingPong, PayPal, credit card processors). We do not store your complete credit card numbers or banking details on our servers. Payment information is encrypted and transmitted directly to our payment partners.

2.3 Device and Usage Information

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Device information and operating system
  • Pages viewed and time spent
  • Referring website addresses
  • Cookie identifiers

2.4 Order and Transaction Data

We collect information related to your purchases:

  • Order history and details
  • Product preferences
  • Shipping and delivery information
  • Communication records with our support team

3. How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure platform security
  • Comply with legal obligations
  • Conduct business analytics and reporting

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Payment processors for transaction handling
  • Shipping carriers for order delivery
  • Cloud hosting providers for website operation
  • Customer service platforms

4.2 Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or when necessary to:

  • Comply with legal processes
  • Protect our rights and safety
  • Investigate fraud or security issues

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Maintain your shopping cart
  • Analyze website traffic and usage
  • Personalize your experience

You can control cookies through your browser settings. However, disabling cookies may limit some features of our website.

For more details, please refer to our Cookie Policy or the cookie consent banner on our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data
  • Regular security assessments
  • Access controls and authentication requirements
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

7. International Data Transfers

As a cross-border e-commerce platform, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during international transfers.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete data
  • Delete your personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at support@szpctech.com.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and legal compliance.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

PCTECH Privacy Team
Email: support@szpctech.com
Phone: +086 (0755) 83759952
Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Last updated: September 2026

Last updated: September 17, 2026
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