Shipping Policy
Shipping Policy
1. Shipping Coverage
1.1 Domestic Shipping (Mainland China)
- Covers all 31 provincial-level administrative regions
- Supported cities: All prefecture-level cities and above
- Remote areas: Xinjiang, Tibet, Qinghai, Gansu, and parts of Inner Mongolia may incur additional shipping fees or extended delivery times
1.2 International Shipping
- Covers 200+ countries and regions worldwide
- Primary markets: North America, Europe, Southeast Asia, Middle East, Australia
- Restricted areas: Countries/regions under international sanctions are not supported
2. Shipping Methods
2.1 Domestic Shipping Methods
| Method | Delivery Time | Shipping Fee | Best For |
|---|---|---|---|
| Standard Express | 3-5 business days | ¥15 first kg, ¥5/kg additional | Regular orders |
| Express | 1-2 business days | ¥30 first kg, ¥10/kg additional | Urgent orders |
| Economy Logistics | 5-10 business days | ¥8 first kg, ¥3/kg additional | Bulk/large items |
| Self-Pickup | Immediate | Free | Shenzhen local customers |
2.2 International Shipping Methods
| Method | Delivery Time | Shipping Fee | Best For |
|---|---|---|---|
| International Express (DHL/FedEx/UPS) | 3-7 business days | From $25 per 0.5kg | Small/high-value items |
| Air Freight | 7-15 business days | $8-15/kg | Medium weight orders |
| Sea Freight | 20-40 business days | $150-300/CBM | Large bulk/heavy items |
| International Dedicated Line | 10-20 business days | By destination | Optimized routes for specific countries |
3. Shipping Method Selection
3.1 System Auto-Recommendation
Our system automatically recommends shipping methods based on:
- Destination address
- Order weight and dimensions
- Order value
- Customer preferences
Domestic Orders:
- Weight < 30kg AND value < ¥10,000: Standard Express recommended
- Weight ≥ 30kg OR value ≥ ¥10,000: Economy Logistics recommended
- Urgent delivery: Express available
International Orders:
- Weight < 20kg: International Express recommended
- Weight 20-100kg: Air Freight recommended
- Weight > 100kg: Sea Freight recommended
- Destinations: US/Canada/UK/Germany/Australia: Dedicated Line available
3.2 Merchant Manual Adjustment
Our team can modify shipping methods based on:
- Customer requirements: Specific logistics provider or shipping method requested
- Product characteristics: Fragile, hazardous, or oversized items need special handling
- Cost optimization: Bulk orders may qualify for negotiated rates
- Time requirements: Special delivery timelines
- Regional restrictions: Certain areas may have limited carrier options
Final shipping method is subject to mutual agreement between customer and merchant. Merchants can modify shipping methods on orders based on specific customer needs.
4. Shipping Fee Calculation
4.1 Domestic Shipping
- Free shipping: Orders ≥ ¥500 (Mainland China)
- Calculation: Based on actual weight or volumetric weight (whichever is greater)
- Volumetric weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000
4.2 International Shipping
- Free shipping: Orders ≥ $2,000 (select countries/regions)
- Calculation:
- Express: Actual weight or volumetric weight (whichever is greater)
- Sea freight: By volume (CBM)
- Air freight: By actual weight
- Customs duties: International orders may incur import tariffs, borne by the recipient (DDU terms)
5. Delivery Time
5.1 Processing Time
- In-stock items: Ships within 1-2 business days
- Custom items: 3-7 business days depending on customization
- Pre-order items: As indicated on product page
5.2 Delivery Time Calculation
- Delivery time starts from shipment date (excluding holidays)
- Remote areas may require additional 2-5 business days
- International orders subject to customs clearance delays
6. Shipping Issues
6.1 Delivery Delays
- Domestic delays exceeding 7 days: We will contact you proactively with compensation options
- International delays exceeding 50% of estimated time: We will assist with tracking and reship if necessary
6.2 Lost Packages
- Domestic: No tracking update within 7 days triggers claim process
- International: Not delivered within 15 days triggers claim or reshipment
6.3 Damaged Packages
- Damage upon delivery: Refuse delivery and contact us for free replacement
- Damage discovered after delivery: Provide photos within 48 hours for compensation negotiation
7. Returns & Exchanges Shipping
7.1 Domestic Returns
- Quality issues: Platform covers round-trip shipping
- Non-quality issues: Customer covers return shipping; platform covers reshipment
- Return address: 7B Jiaxiang Building, Jiahui New City, Fuhua Road, Futian District, Shenzhen
7.2 International Returns
- Quality issues: Platform covers international shipping
- Non-quality issues: Customer covers international shipping
- Return address: Nearest warehouse based on product location
8. Special Notes
- Bulk orders: Orders ≥ $10,000 or weight ≥ 500kg can contact us for customized logistics solutions
- Hazardous materials: Batteries, liquids, powders have shipping restrictions; confirm in advance
- Oversized items: Single side > 120cm or weight > 30kg may incur additional fees
- Holidays: Delivery times may extend during Spring Festival, National Day, and other holidays
9. Contact Us
For shipping inquiries or special requirements:
- Email: support@szpctech.com
- Phone: +86 (0755) 83759952
- Hours: Monday - Friday, 9:00 AM - 6:00 PM (CST)
Last updated: September 2026
Last updated: September 21, 2026